How to Return an Item

How to Return an Item — Lubané Era

If you need to return an item, please follow the steps below to ensure your return is processed quickly and correctly.

Step 1 — Email Us

Contact: hello@lubaneera.com
Include:

  • Full name

  • Order number

  • Item you want to return

  • Reason for return

We will respond within 24–48 hours with approval and next steps.

Step 2 — Prepare Your Item

Your return must be:

  • Unworn

  • Unwashed

  • In original condition

  • With all tags attached

  • Free from makeup, perfume or stains

Items that do not meet these conditions may be rejected.

Step 3 — Package Securely

Place your item back into the original packaging or a clean, protective mailing bag.

Step 4 — Ship Your Return

Return shipping costs are the customer’s responsibility unless the item is faulty.

We recommend using a tracked service.
We are not responsible for lost return parcels.

Step 5 — Processing Your Refund

Once we receive and inspect your return, refunds take 5–7 working days to appear in your account.

Exchanges are possible only if the requested size is in stock.

ABOUT LUBANÈ ERA

Modern streetwear. Cultural identity. Everyday luxury.

Lubanè Era was created with one intention — to design streetwear that feels meaningful, expressive and unforgettable. Rooted in London and inspired by African futurism, Lubanè Era blends heritage, storytelling and luxury craftsmanship into everyday pieces that elevate your confidence the moment you put them on.

What began as a simple idea grew into a brand with purpose: clothing designed for women who want comfort and softness, but also structure, identity and power. Every detail — from the weight of the fabric to the placement of the embroidery — is crafted to make you feel seen, stylish and self-assured.

OUR STORY

Lubanè Era was born from a desire to build something real — a brand that reflects culture, character and the modern woman. After going through personal growth, self-redefinition and a full business rebuild, Lubanè Era stands as a symbol of new beginnings, resilience and refinement.

The name represents entering a new “era”: one marked by intention, identity and excellence. Each piece is designed not just to be worn, but to be lived in.

Whether you’re moving through the city, studying, working, or stepping into your purpose — Lubanè Era evolves with you.

WHAT MAKES US DIFFERENT

350gsm premium cotton blends — luxury weight for softness, sculpting and durability

Cultural artistry — signature prints, motifs and influences inspired by Afro-futurism

Modern silhouettes — flattering wide-leg bottoms, cropped hoodies and fitted structures

Everyday luxury — pieces engineered to feel high-end yet wearable daily

Designed in London — with global inspiration and detail-focused quality

Small-batch production — ensuring exclusivity, uniqueness and minimal waste

OUR VALUES

Identity. Confidence. Comfort. Creativity.

These guide every decision we make — from design to production to the customer experience.

THE ERA BEGINS WITH YOU

Lubanè Era is more than clothing. It’s the lifestyle, the elevation, the mindset shift.

Welcome to your new era — Lubanè Era.