Delivery Delays & Lost Parcels

Delivery Delays & Lost Parcels Policy — Lubané Era

At Lubané Era, we aim to deliver your order within the estimated timeframes provided. However, once your parcel has been handed over to the courier, delivery times may vary due to circumstances outside our control.

Delivery Delays

Delivery delays may occur due to:

  • Weather conditions

  • Strikes

  • High-volume seasons

  • Incorrect addresses

  • Customs clearance (international orders)

We cannot refund or cancel orders due to courier delays.
If your parcel is delayed beyond the expected timeframe, please allow an additional 5 working days before contacting us.

Lost Parcels

A parcel is considered officially lost only when confirmed by the courier.

Before we can issue a refund or replacement, the courier must complete their investigation.
This process can take 7–14 working days depending on the carrier.

Customer Responsibilities

Customers must ensure:

  • The correct full address is entered at checkout

  • Safe access for delivery

  • They check safe places/neighbours for the parcel

  • They contact us within 7 days of suspected loss

If a parcel is marked as delivered by the courier, customers must contact the courier first for proof of delivery and investigation.

Replacements and Refunds for Lost Parcels

Only once the courier confirms the parcel as lost, we will offer:

  • A replacement (if the item is in stock), or

  • A refund

If a parcel is marked “delivered” and the courier provides proof of delivery, Lubané Era cannot issue refunds.

For all parcel issues, email: hello@lubaneera.com

ABOUT LUBANÈ ERA

Modern streetwear. Cultural identity. Everyday luxury.

Lubanè Era was created with one intention — to design streetwear that feels meaningful, expressive and unforgettable. Rooted in London and inspired by African futurism, Lubanè Era blends heritage, storytelling and luxury craftsmanship into everyday pieces that elevate your confidence the moment you put them on.

What began as a simple idea grew into a brand with purpose: clothing designed for women who want comfort and softness, but also structure, identity and power. Every detail — from the weight of the fabric to the placement of the embroidery — is crafted to make you feel seen, stylish and self-assured.

OUR STORY

Lubanè Era was born from a desire to build something real — a brand that reflects culture, character and the modern woman. After going through personal growth, self-redefinition and a full business rebuild, Lubanè Era stands as a symbol of new beginnings, resilience and refinement.

The name represents entering a new “era”: one marked by intention, identity and excellence. Each piece is designed not just to be worn, but to be lived in.

Whether you’re moving through the city, studying, working, or stepping into your purpose — Lubanè Era evolves with you.

WHAT MAKES US DIFFERENT

350gsm premium cotton blends — luxury weight for softness, sculpting and durability

Cultural artistry — signature prints, motifs and influences inspired by Afro-futurism

Modern silhouettes — flattering wide-leg bottoms, cropped hoodies and fitted structures

Everyday luxury — pieces engineered to feel high-end yet wearable daily

Designed in London — with global inspiration and detail-focused quality

Small-batch production — ensuring exclusivity, uniqueness and minimal waste

OUR VALUES

Identity. Confidence. Comfort. Creativity.

These guide every decision we make — from design to production to the customer experience.

THE ERA BEGINS WITH YOU

Lubanè Era is more than clothing. It’s the lifestyle, the elevation, the mindset shift.

Welcome to your new era — Lubanè Era.