FAQ

Frequently Asked Questions (FAQ)

1. What sizes do your tracksuits come in?

Our Signature Tracksuits are available in XS, S, M, L, XL and 2XL.
All size recommendations can be found on each product page.

If you are between sizes, we recommend sizing up for comfort.

2. How do your tracksuits fit?

  • Hoodies: true to size, fitted at the waist

  • Bottoms: wide-leg, relaxed fit

  • Waistband: elastic + drawstring for adjustable fit

If you need personalised sizing help, email us at hello@lubaneera.com.

3. When will my order be delivered?

UK Delivery

  • Standard: 2–4 working days

  • Express: 1–2 working days

International Delivery

Shipping times vary by country and will be shown at checkout.

Processing time (before dispatch): 1–3 working days, or up to 5 working days during launch periods.

4. Do you accept returns?

Yes — we accept returns within 14 days of delivery.

To be eligible, items must be:
✔ Unworn
✔ Unwashed
✔ In original condition
✔ With all tags attached

Buyers are responsible for return shipping unless the item arrives faulty.

To request a return, email: hello@lubaneera.com

5. How do exchanges work?

Exchanges are available only if the requested size is in stock.
If not, you may return the item for store credit.

6. Are pre-orders returnable?

Pre-order items can be returned for store credit only, as they are made specifically to order.

7. What if I receive a faulty or incorrect item?

If your item arrives damaged, incorrect or missing parts, you must notify us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

  • Packaging photos (if damaged in transit)

We will replace or refund the item as required.

8. Can I cancel my order?

Orders may only be cancelled if they have not yet been processed or dispatched.

Once processing begins, cancellations are not possible.

9. Do you ship internationally?

Yes — Lubanè Era ships worldwide.
International customers are responsible for any customs or import fees.

10. How do I track my order?

A tracking number will be emailed to you once your order has been dispatched.
If you have not received tracking, check your spam folder or contact:
hello@lubaneera.com

11. What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

12. How long will my refund take?

Refunds are processed within 5–7 working days after your return is inspected and approved.

Your bank may require additional time to complete the refund.

13. Do you have a physical store?

Not yet — Lubanè Era currently operates exclusively online.
All orders are placed through lubaneera.com.

14. Can I change my address after ordering?

Address changes can only be made before your order has been dispatched.
Once the order has shipped, we cannot modify delivery details.

15. I made a mistake with my order — what should I do?

Contact us immediately at hello@lubaneera.com with your:

  • Full name

  • Order number

  • Correction needed

We will do our best to assist if the order has not been processed yet.

ABOUT LUBANÈ ERA

Modern streetwear. Cultural identity. Everyday luxury.

Lubanè Era was created with one intention — to design streetwear that feels meaningful, expressive and unforgettable. Rooted in London and inspired by African futurism, Lubanè Era blends heritage, storytelling and luxury craftsmanship into everyday pieces that elevate your confidence the moment you put them on.

What began as a simple idea grew into a brand with purpose: clothing designed for women who want comfort and softness, but also structure, identity and power. Every detail — from the weight of the fabric to the placement of the embroidery — is crafted to make you feel seen, stylish and self-assured.

OUR STORY

Lubanè Era was born from a desire to build something real — a brand that reflects culture, character and the modern woman. After going through personal growth, self-redefinition and a full business rebuild, Lubanè Era stands as a symbol of new beginnings, resilience and refinement.

The name represents entering a new “era”: one marked by intention, identity and excellence. Each piece is designed not just to be worn, but to be lived in.

Whether you’re moving through the city, studying, working, or stepping into your purpose — Lubanè Era evolves with you.

WHAT MAKES US DIFFERENT

350gsm premium cotton blends — luxury weight for softness, sculpting and durability

Cultural artistry — signature prints, motifs and influences inspired by Afro-futurism

Modern silhouettes — flattering wide-leg bottoms, cropped hoodies and fitted structures

Everyday luxury — pieces engineered to feel high-end yet wearable daily

Designed in London — with global inspiration and detail-focused quality

Small-batch production — ensuring exclusivity, uniqueness and minimal waste

OUR VALUES

Identity. Confidence. Comfort. Creativity.

These guide every decision we make — from design to production to the customer experience.

THE ERA BEGINS WITH YOU

Lubanè Era is more than clothing. It’s the lifestyle, the elevation, the mindset shift.

Welcome to your new era — Lubanè Era.